Subject: Payment Past Due – Immediate Action Required

Dear {{customers_first_name}}, Our records indicate that your payment for Account #: {{account_number}} is now past due. As of {{date}}, the total outstanding balance is ${{total_amount_due}}, which includes a late fee of ${{late_fee_amount}} assessed in accordance with the terms of your agreement. For more information, please refer to the details below.

Original Due Date: {{original_due_date}} Outstanding Balance: ${{balance_excluding_late_fee}} Late Fee Applied: ${{late_fee_amount}} Total Amount Due: ${{total_amount_due}}

To resolve this matter promptly, please choose one of the following payment methods:

Account status and next steps

Sign in at {{sign_in_url}} to review your balance, update your card or bank information, and select Retry payment for ${{total_amount_due}}. Payments submitted before [Cutoff Time] post the same day. A late fee may accrue after {{late_fee_date}}, and service can be interrupted after [Service Interruption Date] if a past-due balance remains.

If you need a short extension or a payment plan, call us at {{phone_number}} or send a secure message in the portal. We can often set a new due date or split the balance into a few scheduled payments. Enrolling in autopay in the portal can also prevent future late fees.

For your security, we may confirm your billing address and the last four digits of your account or card. We will never ask for your full card or account number, PIN, online banking password, or one-time passcodes.

If payment has already been submitted, please disregard this notice. Otherwise, we kindly request that you remit payment in full within {{num_days}} days of this letter to avoid further fees, interest, or collection actions.

If you have any questions regarding your account or require assistance with the payment process, please do not hesitate to reach out.

Billing Department

SUBMIT PAYMENT

Access Our Secure Portal

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