Subject: Failed Payment Notification – Action Required
Dear {{customers_first_name}},
We are writing to inform you that a recent payment attempt for your account #{{account_number}} was unsuccessful. As of {{date}}, your account shows a failed payment in the amount of ${{failed_payment_amount}}.
Account Summary:
Original Payment Due Date: {{original_due_date}}
Failed Payment Amount: ${{failed_payment_amount}}
Current Total Amount Due: ${{total_amount_due}}
Please review your payment method to ensure your information is up to date and submit payment as soon as possible to avoid additional fees or disruption of service.
Online:
Scan the QR code below or visit our secure payment portal at {{url}}
Phone:
Call our billing department at {{phone}}
Mail:
Send a check or money order payable to Lob Financial to {{address}}
Payment support and next steps
Sign in at {{sign_in_url}} to review your account, update your card or bank information, and select Retry payment for ${{failed_payment_amount}}. If a late fee applies after {{late_fee_date}}, submitting a payment today can help you avoid additional charges. Service may be interrupted after {{service_interruption_date}}; if you need extra time, contact us to discuss a short-term
plan.
If you recently mailed a check or money order, please allow five to seven business days for delivery and processing. You can add a note in your online account to let us know a payment is on the way.
For security, we may confirm your billing address and the last four digits of your account or card. We will never ask for your full card or account number, PIN, online banking password, or one-time passcodes.
After you submit payment, a confirmation number will appear on screen and a receipt will be sent to you by email for your records.
If you believe this notice was sent in error or if payment has already been made, please contact us at {{phone_number}}. Thank you for your prompt attention to this matter.
SUBMIT PAYMENT
Access Our Secure Portal
{{url}}