May 25, 2018

Dear Phillip,

We're reaching out to help you with an important issue related to your Crafty Premium Tools subscription. We were unfortunately unable to process your last payment of $225.00 based upon your account information on file.

There could be numerous reasons for this issue. For example, you may have received a new credit card from your bank, or your card may have expired recently.

Please take a moment to update your payment information as soon as possible, so we can process your recurring payment and prevent an interruption to your subscription. To do so, simply visit or contact a customer care representative at 1-800-555-5555.

If you update your payment information by June 25, 2018, your subscription to Crafty Premium Tools will continue without interruption. Thank you for your ongoing support of Crafty!


Anne Jones
Director of Customer Experience