Frequently Asked Questions

Yes. The Community subscription is free to use and never expires. Most features are available in the free version including simple apps, data setup editing, template editing, form creation, data entry and generation preview. Document generation is also supported up to a maximum of 3 free generations (documents saved to a file) per month.

Paid subscriptions offer unlimited generation (documents saved to a file). In future versions, some team-level features may also be limited to paid subscriptions.

Yes. New accounts receive a 30-day free trial which includes unlimited document generation. After the trial ends you can purchase a paid (Individual) subscription or continue to use the free (Community) subscription.

We require minimal personal information. You only have to provide an email address, first and last name when creating an account. You also have to choose a unique account name and password to use when logging in.

The login screen is displayed when you first run Tag as a desktop application on Windows or Mac computers. It has a link to click if you forget your account name that will send an email to the address provided when you created the account.

The login screen also has a link to reset your password. Clicking this link will cause an email to be sent to the address provided when you created the account. The email will contain a temporary password.

No. The login screen has a checkbox called "Remember me". If this is checked, Tag will remember your account name and password on the computer you are using. There are two ways to logout of Tag using the Account menu (in the top-right corner): "Sign out and exit" and "Exit and remember me" (the default choice). If you choose the former, the remembered account name and password will be discarded and you will have to login again the next time you run Tag. Note that every 30 days Tag will force you to login again to ensure it is still you.

Onboarding is a service we offer to help subscribers get started quickly using best practices. It includes direct support from our team using email, virtual chats and phone.

The most common onboarding service is providing help creating smart content. This involves taking your existing static documents and converting them to dynamic data-driven reports. Onboarding also provides a way for you to access some advanced features (see below).

We charge a flat rate of US$100 per hour in most cases. For new accounts, the first 2 hours is available free of charge. For larger chunks of work, a fixed price fee can be calculated.

No. Onboarding services are available at any time. Whether you are learning a new feature set, or simply short on time, we are dedicated to helping you become productive quickly using Tag. We also appreciate the opportunity to discover new ways to use smart content, and to learn more about the industries you work in.

Yes. The generation of multiple documents can drive off CSV files or more advanced task pipelines. Task pipelines are defined using the powerful XProc 3.0 open standard. Tag can run XProc pipelines, but does not yet have an app to display them. Either approach can be easily setup during onboarding.

The Knowledge graphs app is still under development and is not yet part of the standard Tag user interface. During onboarding this app can be made visible after confirming its applicability. Some features of knowledge graphs are not yet supported and attempts to display graphs that use them may cause issues.

The use of machine learning algorithms in Tag is subject to additional (affordable) per-use fees. By default these features are hidden, however they can be made visible during onboarding. When visible these features are presented as new menu items and panels within the Smart content app.

Tag can call remote services on your behalf (e.g., to access customer data). The results are usually returned as JSON data which must be converted into a CSV or XML data file. This requires some simple customization that can be implemented during onboarding.